Terms of Use

Effective Date: October 10, 2024

Welcome to AISidekickPH.com (“Website”). This Website is operated by AI.SIDEKICK SOFTWARE DEVELOPMENT SERVICES (“Company,” “we,” “us,” or “our”). By accessing or using our services, including but not limited to the AISidekick Chatbot (collectively referred to as the “Services”), you agree to comply with and be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, please do not use our Website or Services.

  1. Acceptance of Terms.
    By accessing or using our Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. This agreement applies to all users of the Website, including but not limited to business owners, customers, and other stakeholders.
     
  2. How We Use Your Information
    The AISidekick Chatbot allows business owners to seamlessly integrate their Facebook Pages with the chatbot, thereby optimizing customer service interactions and automating responses. By connecting your Facebook Page, you grant us permission to access certain data from your Facebook account to facilitate the management of customer interactions on your behalf.
     
    As a user or business owner, you are solely responsible for configuring, training, and establishing the rules and parameters of the AI Chatbot according to your specific business needs. This includes, but is not limited to, setting up instructions, adjusting responses, and ensuring that the chatbot’s behavior aligns with your business requirements.
     
    Please note that AISidekick cannot be held liable for any misrepresentation, misinterpretation, or misinformation that may arise from the chatbot’s responses. The chatbot’s responses are generated based on the data and configurations provided by you. Therefore, any inaccurate or inappropriate responses to prompts or inquiries initiated by users or customers interacting with your Facebook Page are the sole responsibility of the business owner or user who set up the chatbot.
     
  3. Eligibility.
    By using our Website and Services, you represent that:

    • You are at least 18 years old;
    • You have the legal authority to bind your business to these Terms if you are accessing our Services on behalf of a business;
    • You will use the Services in compliance with all applicable laws and regulations.
  4. User Responsibilities
    • Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
    • Account Information: You agree to provide accurate and complete information when using our Services. You agree to promptly update your information as necesarry.
    • Compliance with Facebook Policies: Users connecting their Facebook Pages must comply with Facebook’s policies, including but not limited to the Facebook Developer Terms and Data Use Policy.
  5. Intellectual Property
    All intellectual property on the Website, including but not limited to trademarks, logos, designs, text, graphics, and software, are the property of AISidekickPH.com or its licensors. You are not permitted to use any intellectual property without our prior written consent.
     
  6. License to Use the Services
    Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the AISidekick Chatbot for your business purposes. You may not reverse-engineer, disassemble, or otherwise attempt to extract the source code of the software.
     
  7. Prohibited Conduct
    You agree not to:

    • Use the Services for any unlawful purpose;
    • Interfere with the operation of the Website or Services;
    • Misrepresent your identity or affiliation with any person or entity;
    • Collect or harvest any information from the Website or Services without our consent;
    • Use the Services to send unsolicited messages (spam).
  8. Termination
    We reserve the right to terminate or suspend your access to the Services without notice if you violate these Terms or engage in unlawful or prohibited activity.
     
  9. Disclaimer of Warranties
    The Services are provided “as is” and “as available” without any warranty of any kind. We do not guarantee that the Services will be uninterrupted, error-free, or free from harmful components.
     
  10. Limitation of Liability
    To the fullest extent permitted by law, AISidekickPH.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or in connection with your use of the Services.
     
  11. Indemnification
    You agree to indemnify and hold harmless AISidekickPH.com, its officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses arising from your use of the Services or violation of these Terms.
     
  12. Changes to the Terms
    We may update these Terms from time to time. Any changes will be posted on this page with an updated date. Your continued use of the Services after such changes constitutes acceptance of the new Terms.
     
  13. Governing Law
    These Terms shall be governed and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles.
     
  14. Contact Us
    If you have any questions or concerns regarding these Terms, please contact us at:
    Email:  [email protected]
     
  15. Pricing
    AISidekickPH.com offers various pricing plans for access to its services. The details of the pricing plans, including the features available in each plan, are outlined on our Website. By signing up for our services, you agree to pay all applicable fees as indicated in the selected plan.

    • Definition of a “Reply”: A “reply/or replies” consists of both the prompt initiated by the user (the person initiating the conversation) and the response generated by the AI Chatbot. The reply is calculated based on character count, where each reply is defined as a block of 4 English characters. For example, a single reply is counted once for every 4 characters exchanged in the conversation between the initiator and the chatbot.
    • Payment Terms: All payments are due in full at the time of subscription, unless otherwise specified. Payments will be processed through the payment methods we make available (e.g., credit card, bank transfer, etc.). You agree to provide accurate payment information and keep it up to date.
    • Billing Cycle: Pricing is charged on a monthly subscription basis. Unless you cancel your subscription, your account will automatically renew at the end of each billing cycle, and you will be charged the applicable subscription fees for the next billing cycle.
    • Reply Limits: Each pricing plan includes a specified number of replies per month. If the usage exceeds the allotted replies within the month, additional fees may apply, or services may be temporarily suspended until the next billing cycle.
    • Refunds: All payments made to AISidekickPH.com are non-refundable. We do not offer refunds for any unused portion of the service, including but not limited to partial months of service.
    • Changes to Pricing: We reserve the right to modify our pricing structure at any time. Any changes will be effective at the start of the next billing cycle. You will be notified of any changes to pricing prior to the new billing cycle, and continued use of the service after such changes will constitute your acceptance of the new pricing.
    • Promotions and Discounts: From time to time, we may offer special promotions or discounts. These are subject to the terms of the specific offer and may not be combined with other offers unless otherwise specified.